Shipping & Returns

At Ann & Eli, we carefully prepare every order to ensure your products arrive safely and promptly. Below you will find important information regarding our shipping process, delivery timelines, and return policy.

If you have any questions, please contact our team at
📧 hello@ann-eli.com

 

 

Order Processing

 

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will be processed on the next business day.

During product launches, promotions, or high-volume periods, processing times may occasionally be slightly longer.

Once your order has shipped, you will receive a confirmation email with tracking information.

 

 

Shipping Destinations

Ann & Eli currently ships to:

  • Canada
  • Europe

If your country is not available at checkout, please contact us at hello@ann-eli.com and we will do our best to assist.

 

 

Shipping Rates – Canada

We offer free standard shipping on all Canadian orders over $99 CAD (before taxes and after discounts).

Orders under $99 CAD are shipped at a flat rate of $12 CAD.

Standard delivery within Canada typically takes 3–10 business days, depending on your location and the time of year.

Please note that delivery times are estimates only and may vary due to carrier delays, weather conditions, or peak shipping periods.

 

 

Shipping Rates – Europe

We ship to most European countries.

International shipping to Europe starts at $40 CAD and is calculated at checkout depending on:

  • package weight
  • destination country
  • selected shipping carrier

 

Estimated delivery time: 7–14 business days, depending on destination and customs processing.

We currently do not offer free shipping for international orders.

 

 

Customs, Duties & Import Taxes

For international orders, customs duties, VAT, and import taxes may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise specified.

Ann & Eli is not responsible for delays caused by customs authorities.

 

 

Order Tracking

Once your order has shipped, you will receive an email containing your tracking number.

You may track your shipment directly through the carrier’s website.

If you have not received tracking information within 3 business days of your shipping confirmation, please contact us.

 

 

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout.

Ann & Eli cannot be responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at hello@ann-eli.com. Address changes cannot be guaranteed once an order has been processed.

 

 

Lost or Delayed Packages

If your package appears lost or significantly delayed, please contact us and we will assist you in opening an investigation with the shipping carrier.

Ann & Eli is not responsible for delays caused by:

 

  • shipping carriers
  • customs clearance
  • weather conditions
  • other circumstances beyond our control

 

 

Returns & Exchanges

Due to the nature of our herbal teas, supplements, and ingestible wellness products, we are unable to accept returns on products that have been opened or used.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order.

To request assistance, please email:

📧 hello@ann-eli.com

Please include:

 

  • your order number
  • a description of the issue
  • photos of the product and packaging

 

Our team will review your request and work with you to find an appropriate solution.

 

 

Eligible Returns

If a return is approved, products must be:

 

  • unopened
  • unused
  • in their original packaging
  • returned within the timeframe provided by our support team

 

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part.

 

 

Refunds

Once a returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be issued to the original method of payment.

Please allow 5–10 business days for the refund to appear on your statement depending on your payment provider.

 

 

Non-Returnable Items

For safety and hygiene reasons, the following items are generally non-returnable:

 

  • opened herbal tea products
  • opened supplements
  • products with broken safety seals
  • gift cards
  • digital products

 

 

Questions

If you have any questions regarding shipping, returns, or your order, please contact us:

📧 hello@ann-eli.com

Our team is happy to help.