Privacy Policy

Last Updated: March 1st, 2026

Ann & Eli Apothecary Inc. (“Ann & Eli”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit www.ann-eli.com (the “Site”), purchase our products, or interact with our services.

This Policy complies with applicable privacy legislation including:

 

  • The Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec’s Law 25 respecting the protection of personal information
  • The General Data Protection Regulation (GDPR) for users located in the European Union.

 

By using our Site or services, you acknowledge that you have read and understood this Privacy Policy.

 

 

1. CONSENT

By accessing our Site, purchasing our products, subscribing to our communications, or otherwise interacting with Ann & Eli, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

Where required by law, we will obtain your express consent, particularly for:

 

  • marketing communications
  • newsletters
  • promotional offers
  • surveys or customer research

 

You may withdraw your consent at any time by:

 

  • clicking the “unsubscribe” link in our emails
  • contacting us at hello@ann-eli.com

 

Withdrawal of consent may limit certain services we can provide.

 

 

2. INFORMATION WE COLLECT

We collect information necessary to provide our services and operate our business.

Personal Information

We may collect the following personal information when you interact with our Site:

 

  • name
  • billing and shipping address
  • email address
  • phone number
  • order history
  • product preferences
  • communications with customer support

 

This information may be collected when you:

 

  • place an order
  • create an account
  • subscribe to our newsletter
  • participate in a contest, survey, or promotion
  • submit a product review
  • contact customer support
  • interact with our social media pages

 

Personal information will only be used for marketing purposes with your explicit consent.

 

 

Payment Information

Payments are processed through secure third-party payment processors, including Shopify Payments and related providers.

Ann & Eli does not store credit card numbers or full payment details.

All transactions comply with PCI-DSS security standards.

 

 

Automatically Collected Information

When you visit our Site, certain information may automatically be collected through cookies and tracking technologies, including:

 

  • IP address
  • browser type
  • device information
  • pages visited
  • referring websites
  • browsing behavior on our Site

 

We use tools such as:

 

  • analytics platforms
  • cookies
  • log files
  • web beacons
  • This information helps us improve user experience and optimize our services.

 

 

 

3. COOKIES & TRACKING TECHNOLOGIES

Our Site uses cookies and similar technologies to:

 

  • remember user preferences
  • analyze website traffic
  • improve website functionality
  • personalize your experience
  • support marketing and advertising efforts

 

You may disable cookies through your browser settings; however, some features of the Site may not function properly.

For users located in jurisdictions where required (such as the European Union), cookie consent tools may be presented when accessing the Site.

 

 

4. HOW WE USE YOUR INFORMATION

We may use your information to:

 

  • process and fulfill orders
  • ship purchased products
  • process returns, refunds, or exchanges
  • communicate with you regarding your orders
  • respond to customer support requests
  • improve our products and services
  • personalize your shopping experience
  • conduct internal research and analytics
  • detect fraud or unauthorized activity
  • comply with legal and regulatory obligations

 

 

5. INFORMATION SHARING

We do not sell or rent personal information to third parties.

We may share your information with trusted service providers that support our operations, including:

 

  • payment processors
  • shipping and logistics providers
  • website hosting providers
  • marketing and email service providers
  • analytics providers

 

These partners are contractually required to:

 

  • protect your information
  • maintain confidentiality
  • use your information only for authorized purposes.

 

 

6. LEGAL DISCLOSURE

We may disclose personal information when required or permitted by law, including:

 

  • compliance with legal obligations
  • responding to lawful requests by authorities
  • protecting our legal rights
  • preventing fraud or illegal activities
  • enforcing our Terms & Conditions.

 

 

7. BUSINESS TRANSFERS

In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of the business transaction.

In such cases, we will ensure that the receiving party continues to protect your information in accordance with this Privacy Policy.

 

 

8. INTERNATIONAL DATA TRANSFERS

Your personal information may be processed or stored in countries outside your province, state, or country of residence.

These jurisdictions may have different data protection laws.

When transferring data internationally, we take appropriate measures to ensure your personal information remains protected and handled in accordance with applicable privacy laws.

 

 

9. DATA RETENTION

We retain personal information only for as long as necessary to:

 

  • fulfill the purposes described in this Policy
  • comply with legal obligations
  • resolve disputes
  • enforce our agreements.

 

When personal information is no longer required, it is securely deleted or anonymized.

 

 

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

 

  • the right to access your personal information
  • the right to request correction of inaccurate information
  • the right to request deletion of your information
  • the right to withdraw consent
  • the right to restrict certain data processing activities
  • the right to data portability (GDPR)

 

To exercise these rights, please contact us at:

📧 hello@ann-eli.com

We may require verification of identity before responding to such requests.

 

 

11. SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

In the event of a security breach posing a risk of significant harm, we will notify affected individuals and authorities where required by law.

 

 

12. AGE OF CONSENT

Our Site and products are intended for individuals who have reached the age of majority in their jurisdiction.

By using this Site, you represent that you are of legal age or have obtained parental consent where required.

 

 

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Changes will be posted on this page with the updated revision date.

Continued use of the Site after modifications indicates acceptance of the updated Policy.

 

 

14. GOVERNING LAW

This Privacy Policy is governed by the laws of Canada and the Province of Quebec, without regard to conflict of law principles.

 

 

15. CONTACT

For questions, requests, or complaints regarding this Privacy Policy, please contact:

📧 hello@ann-eli.com